SkaLink meets the challenges of all types of organisations with 3 usage setups for a streamlined, more human and more efficient customer service — Simultaneous translation available in 40+ languages.
This setup combines Pilot and the Intercom into a single, centralized workspace, allowing support agents to manage live video calls, customer interactions, notes, and content sharing from one interface. For added flexibility, the Intercom can be moved to a separate monitor, browser tab, or window. This flexible workflow helps agents stay organized, multitask more effectively, and deliver a seamless customer experience wherever they work.
Standalone intercom is a dedicated tablet for live video calls working seamlessly with Pilot, our cloud-based platform. While the intercom delivers a distraction-free video calling experience, the Pilot on the computer gives support agents everything they need to resolve enquiries efficiently all in one connected workflow.
Empower field support agents to answer and manage customer calls from anywhere, at any time. Whether your team is working remotely or on-site,they stay connected and responsive, ensuring uninterrupted customer support and business continuity.
At any stage of the customer journey, users can start a video call in seconds for immediate support. No app installation or account required.
Your customers simply scan the dynamic QR code with their smartphone to start a live video call with your call center. No app, no account required.
Each QR code is secure and geofenced, which makes it possible to trace the origin of the call.
Placed in high-traffic areas, interactive totems let users easily spot and access help from a distance. With a single tap on the screen, they start a video call with an available human agent for immediate assistance.
Totems – and the SkaLink interface – are highly accessible to people with reduced mobility (PRM).
1
Button · Your customers click the SkaLink call button embedded on your website or app to start an instant video call with an available human agent.
2
Link · Share a direct video call link via social media, SMS, or email. Customers can connect in seconds from any device.
Customers step inside a SkaLink Capsule — installed in your station, terminal, agency — and connect instantly with a support agent via live video. Capsules provide a safe, quiet space for assistance.
SkaLink Capsules are designed for everyone and fully comply with current PRM accessibility standards.
Queue management
Call prioritization
Video call transfer
Operating hours
Video voicemail
Web callback
Standby mode
Multi-site architecture
First-party Ad display
Live translation
Video call recording
Screenshots
Screen sharing
Remote control
Payment module
File sharing
Knowledge base
AI Agents Integration
AI call classifier
AI call summarizer
Video call history
Realtime analytics
Customer satisfaction
Ad engagement
Ticketing tools integration
